Who pays for the returned shipping costs?:
Buyer, unless goods are damaged in transit or Total Career Success ships the incorrect item(s).
List any non-returnable items sold at this store:
Individual books, website subscriptions, résumés, services already rendered (e.g. webinars, coaching services).
Is there a restocking fee? If so, how much?:
Does this store offer refunds, store credit, and/or exchanges?:
Refunds, store credit and exchanges all are available for guaranteed products.
How much time does a customer have to make a return?:
30 days from date materials are received.
How long does it take to process a refund?:
2 business days from date the Return Authorization number is issued.
Is an authorization number (RMA, RA, etc.) required before customer can return product?:
What steps are necessary for a customer to make a return?:
Complete and submit the “Contact Us” form at: http://www.totalcareersuccess.com/contactus.shtml. When completing the form, select “guarantee” from the pull-down menu. Our Customer Care team will make every effort to reply within one (1) business day.
The following Total Career Success products are backed by a 30-day guarantee, no questions asked:
- The Ultimate Job Search Resource, which includes the printed book, Job Search: The Total System, the companion Audio Series, Study Guide, Video Interviews and Organizer;
- Digital products, including downloaded materials (except résumés).