From Career Treadmill to Fast Track

Mark Goulston, author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, heads executive coaching at an international strategic and development firm. He has helped Fortune 500 executives, managers and line workers achieve success, and teaches communication techniques that will help you get through to anyone:

1. Understand how to respond quickly to take control
2. Get your own emotions under control
3. Make people feel felt so you can connect
4. Engage a person by being sincerely interested
5. Turn complainers into allies
6. Be willing to bare your own neck and deliver an empathy jolt
7. Make amends with a power apology

For more from Dr. Goulston, listen to the entire show or visit markgoulston.com.

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